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Out of State Loan Officer

Company: American Pacific Mortgage
Location: Roseville
Posted on: June 19, 2017

Job Description:

Primary Job:Support our APMC customers (LO's & Branch managers) by being a part of the Out of State Loan Team in the function of originating Out of state loan referrals for the 19 states that APMC originates in. Ideally licensed in primary state already and be willing to work towards getting licensed in more states quickly.Essential Duties and Responsibilities:The following list outlines the responsibilities of the:Execute quickly and accurately on referrals for Out of State Loans from APMC branches, according to Service Level AgreementsConduct all licensed activity to originate Out of state loans. Complete licensed activities on loans - locking rates, discussing rates with clients, structuring the loanWork with Loan officer assistant to gather supporting documents from client to move files from Started to Funding milestones.After receiving referral from other LO/branch - pull credit, structure loan, gather up front documents and disclosures to move the file to processingIf problems arise on a loan, it is the Out of State LO's responsibility to find a solution, restructure and communicate new plan to borrowers, agents, LOA & processing teamMaintain communication and keep referring branches, borrowers and the processing team on status of loansParticipate in weekly Out of State pipeline meetings with the entire team to update on status of loans and identify files needing immediate attention.Opening escrow, Requesting Title/escrow fees (if LOA is unable)Enter fees in the 2015 itemization & Request initial disclosures & COC'sHave a well versed knowledge of APMC Program/GuidelinesCommunicate/update referring LO's on major milestone/status updates on all loans.Qualifications/Requirements:Strong communication skills with customer service oriented mindsetMust be able to deal with a large number of loan units with a robust pipeline and communicate updates regularly to borrowers, referring LO's and agentsMust be able to multi task & collaborate with processing team, loan assistants and referring loan officersMust be able to work in a very fast paced environment and adhere to tight and stringent deadlinesCustomer service centric attitude a MUST. Candidate must have a passion to deliver an excellent customer experience.Positive attitude a MUSTAdvanced Encompass knowledgeAdvanced Optimal Blue knowledgeAdvanced loan program/structuring & guideline knowledgeCommitment to company values, policies and proceduresExcellent interpersonal communication skillsCustomer Service the ability to provide and maintain effective and positive communicationAdaptability an ability to quickly learn new or different techniques, products and computer programsProblem Solving an ability to effectively analyze and resolve problems at a functional levelThis person must live our culture every day! (Respect, Transparency, Scrappy)Other duties as assigned Experience:Advanced loan program/guideline knowledgeAdvanced loan structuring experienceExperience with Encompass - advanced knowledgeExperience using Optimal Blue - knowledge on how to price and structure a loanLoan Officer experience required, at minimum licensed in CA- willing to get licensed quickly in other states.

Keywords: American Pacific Mortgage, San Francisco, Out of State Loan Officer, Customer Service & Call Center, Roseville, California

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