Interim General Manager
Company: Bloomingdale's Inc.
Location: San Francisco
Posted on: April 25, 2024
Job Description:
About
Bloomingdale's makes fashion personal and fun, aspirational yet
approachable. Our mission is to guide and inspire our customers to
make style a source of creative energy in their lives. We will
always strive to make Bloomingdale's like no other store in the
world. Everyone plays a critical role to bring our mission to life.
Regardless of position, we believe all colleagues have a voice and
access to share their thoughts with every level of leadership. Our
colleagues are passionate, driven, entrepreneurial and
collaborative. We welcome and embrace diversity of background,
thought and opinion while having a lot of fun along the way.
Job Overview
The Assistant General Manager (AGM) is a preparatory role to GM and
parallels the GM's leadership presence. The AGM is a transformative
leader, who serves as the key strategic partner to the General
Manager on all facets of the operation of their store. This
individual is responsible for the development of a subset of
selling leadership while indirectly leading all frontline
leadership toward common goals. Ultimately, the AGM is a
generalist, with broad oversight, who perseveres to ensure
accomplishment of the day-to-day store operations, including total
sales results, profit improvement, merchandise execution, and
colleague care. The AGM sets the standard for an outstanding
customer shopping experience and drives the engagement of our total
store workforce.The AGM demonstrates the high-level capability and
broad scale capacity to devise collaborative long term strategic
plans and execute those plans urgently and thoughtfully. The AGM
will leverage and influence central partners, trade area leaders
and store-line leadership team to support the development and
execution of these plans.The AGM will, at the GM's discretion, lead
specific individuals and priorities in the store as required for
the AGM's development and the store's operation.
Essential Functions
- Deliver performance metrics to plan in store: Sales, Net
Promoter Score, Loyallist, Client Sales, and omnichannel selling
and fulfillment metrics.
- Effectively partner with Operations leadership to manage
store-controlled elements of profit and loss, including store
payroll and non-payroll expense and shortage. -
- Analyze data and ground intelligence to Identify and capitalize
on key business opportunities (trends, vendors, classifications,
events) with trade area leadership and central merchants.
- Cultivate a customer centric store culture; be a vocal advocate
for needed improvements to support the in-store customer
experience.
- Actively model outstanding customer care; participate in and
lead the execution of top customer strategies.
- Execute merchant strategies with appropriate advocacy and
localization for the store customer -
- Develop collaborative and results-producing relationships with
store, trade area, and central business partners
- Set clear expectations for leadership behavior and
accountability for results; empower others to make
decisions.
- Lead by example as an active coach, providing ongoing feedback
and guidance. Develop a strong bench of managers for future
leadership positions.
- Effectively communicate priorities and business-driving
information to ensure leadership is aligned and equipped to
maximize opportunities
- Require and champion use of selling technology to support a
seamless customer experience; ensure the team optimizes the use of
tool and processes
- Drive store associate engagement by building teams committed to
a diverse and inclusive environment, supporting a culture of
learning and development, and providing consistent and feedback
that drives employee engagement and retention.
- Partner with the General Manager and Marketing leadership to
engage and develop our Top-Of-The-List and Luxe clients, as a key
business-driving opportunity.
Competencies
- We encourage candidates with either a bachelor's degree or
equivalent work experience in a related field to apply
- 5+ years direct experience.
- Excellent written and verbal communication skills. - Ability to
read, write and interpret instructional documents such as reports
and procedure manuals.
- Must have above average mathematical skills, including the
ability to compute rates, ratios, and percentages, and the ability
to work with mathematical concepts such as probability and
statistical inference.
- Strong critical thinker with a strategic mindset. Proven
ability to put in place multifaceted retail strategies that support
and drive business outcomes.
- Strong leadership profile, business acumen and customer service
orientation. A proven influencer with experience leading in a
dynamic, fast paced store retail environment.
- Ability to work a flexible schedule based on department and
company needs. - Regular, dependable attendance and punctuality. -
- - - -
Physical Requirements
- Requires periods of walking, standing, communicating, reaching,
crouching and climbing ladders.
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions.
- Frequently lift/move up to 25lbs.
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Keywords: Bloomingdale's Inc., San Francisco , Interim General Manager, Executive , San Francisco, California
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