Director, Clinical Operations

Company: Hinge-Health
Location: San Francisco
Posted on: April 1, 2025

Job Description:

About the RoleWe're looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Vice President. This role will be a key leader in strengthening our care team as we continue innovating on the delivery of musculoskeletal care enabled by advanced technology. The Director will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members. This leader will ensure consistency across all care team processes to drive member safety, engagement, service excellence, and clinical rigor.You have a track record of operational excellence and will drive the team towards consistently meeting or exceeding service level agreements and delivering Best in Class services through demonstrated quality, customer service, and financial metrics. This role partners closely with Quality Management, Learning & Development, Product, and other cross-functional teams to achieve key results for the Clinical Operations organization.What You'll Accomplish

• Lead program and service delivery changes across the care team, ensuring the care team delivers a consistent and high-quality member experience in concert with our product experience.
• Develop processes to achieve and exceed targets for care team utilization, service level agreements, demonstrated through quality, customer service, and financial metrics.
• Drive adoption of technology and bleeding edge practice as we innovate on an AI-enabled care delivery model.
• Facilitate continual process improvement of our clinical operations, including the member and employee experience, to enhance performance of key business and clinical metrics, member engagement, and satisfaction.Basic Qualifications
  • Clinical operations and management experience: We are looking for proven leaders with 6-10 years of healthcare management experience, with 3+ years having managed other leaders. You have led fast-moving operations while balancing business metrics, clinical outcomes, fiscal responsibility, and employee experience.
  • Operational Improvement: Takes initiative using data and qualitative feedback to identify operational improvements that will help drive key business outcomes. Leads team in the design and execution of experiments to drive continual operational improvements at scale.
  • Results-oriented leadership: You have a track record of leading large teams and leaders to consistently achieve or surpass Key Performance Indicators. Goal-oriented, comfortable driving a team to meet targets. Is metrics-driven and uses data to understand the impact their team's efforts are having.
  • Change agile: Aptitude for technology and troubleshooting, quick learner, highly adaptable. Handles ambiguity well, embraces the opportunity to ask questions, get clarity, and thrives in a fast-paced, continually changing environment. You have demonstrated ability to lead change, including changes in scope of practice, new processes, and adoption of technology/AI.Preferred Qualifications
    • Experience in digital health and/or leading clinicians in a remote, distributed environment.
    • Experience leading operational projects that require a high degree of change management.
    • Understanding of AI.CompensationThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $196,000 - $294,000.About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI, and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more at What You'll Love About Us
      • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
      • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
      • Modern life stipends: Manage your own learning and development.Diversity and InclusionWe're committed to building diverse teams that reflect the communities we serve. Visit to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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Keywords: Hinge-Health, San Francisco , Director, Clinical Operations, Executive , San Francisco, California