Customer Success & Marketing Associate

Company: SelfActualize AI, Inc.
Location: San Francisco
Posted on: April 14, 2025

Job Description:

SelfActualize.AI Customer Success & Marketing AssociateSan Francisco, CA -ContractorWe're looking for a Customer Success & Marketing Associate to join our early team. In this role, you'll ensure our enterprise customers have an amazing onboarding and pilot experience. You'll also support marketing, content, and events to help us build a community around next-gen coaching.DescriptionAbout SelfActualize.AISelfActualize.AI is an innovative B2B SaaS startup delivering world-class executive coaching powered by AI. Our AI coaches are built on the insights and proven methodologies of top-tier real-life coaches-designed to help you and your team become stronger leaders, sellers, and collaborators. Perfect for sales teams, leadership teams, and ambitious individuals ready to level up.We're working with innovative companies that care deeply about people development-and we're growing fast.The founding Customer Success & Marketing Associate will be critical to our success. You will ensure that our full GTM motion runs smoothly and will be the tip of the spear to ensure a seamless onboarding and an overall amazing experience for our early enterprise customers.What You'll DoCustomer Success (Primary Focus)

• Support onboarding and engagement for enterprise pilot users
• Answer questions, resolve issues, and ensure customer happiness
• Monitor user activity and identify opportunities to improve
• Assist with customer check-ins and impact reporting
• Help develop documentation and training materialsMarketing & Community (Secondary Focus)
  • Manage and engage our user community (Slack, Notion, events)
  • Edit and publish our podcast (audio + video)
  • Post regularly on social media (LinkedIn, Twitter, etc.)
  • Help plan and run online events and webinars
  • Coordinate testimonials, case studies, and light content projectsOperations & Team Support
    • Jump in on special projects as needed-you're a utility player
    • Bring energy, curiosity, and ideas to help us improve every weekYou Might Be a Fit If You---
      • Are based in the United States (required)
      • Have 1-3 years of experience in customer success, community, or marketing (internships count!)
      • Are a strong communicator who loves helping people
      • Have excellent communication skills and are comfortable engaging with executives
      • Are organized, responsive, and proactive-you follow through
      • Are comfortable with modern tools like Slack, Notion, Airtable, Canva, Zoom, etc.
      • Are curious about startups, coaching, and AI
      • Bonus: You've worked with coaches or in a B2B tech startup. You have prior experience in sales, cold-calling, or customer success.Why This Role Rocks
        • You'll wear multiple hats and grow quickly
        • Work directly with the founders and early customers
        • Help shape a movement around human potential and AI
        • Competitive salary, equity, and plenty of learning opportunities
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Keywords: SelfActualize AI, Inc., San Francisco , Customer Success & Marketing Associate, Advertising , San Francisco, California