Solutions Engineer

Company: Infisical
Location: San Francisco
Posted on: February 18, 2025

Job Description:

About Infisical is the #1 open source secret management platform for developers. We help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra, processing over 500M secrets per day.Our customers range from large public enterprises to fast-growing startups (e.g., Hugging Face, Delivery Hero). Developers love us, and our community is growing every day! Join us on a mission to make security easier for all developers, starting from secret management.About this roleInfisical is looking for a solutions engineer to help grow our customer base and ensure a great product/onboarding experience. You will work closely with our CEO and the engineering team on:

• Running proof-of-concept with leads, guiding customers through onboarding, and recommending best practices for specific architectures and use cases.
• Becoming a trusted technical advisor to customers and business leaders.
• Ensuring new customers are activated, happy, and have all their questions answered.
• Expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell).
• Talking to customers daily to find points of friction and potential improvements in workflows, understanding their needs, and providing feedback for the product roadmap.
• Improving documentation and public-facing materials based on customer feedback.
• Managing/facilitating case studies and customer quotes/references.
• Hosting webinars and knowledge-sharing sessions for customer stakeholders.
• Understanding user journeys and guiding the UX/DX roadmap.Overall, you will play a defining role in our team as we scale to thousands of customers over the next 18 months.About youThis job requires the following pivotal skills:
  • Technical experience in development or systems engineering (open source experience is a plus).
  • Experience in a customer-facing role (technical/developer product experience is a plus).
  • Understanding of the Infrastructure/DevSecOps space is a plus.
  • Exceptional verbal, presentation, and written communication skills.
  • High energy and strong work ethic.How you will grow?In this role, you will play a defining part in:
    • Growing Infisical and our customer base.
    • Shaping short- and long-term product roadmap.
    • Building out the future customer success & sales team.Team, Values & BenefitsOur team has worked across transformative tech companies, from Figma to AWS to Red Hat.We have an office in San Francisco, but we are mostly a remote team. We try to get together as often as possible - whether for off-sites, conferences, or just get-togethers. This is a full-time role based in San Francisco.At Infisical, we offer a competitive salary and equity package. Depending on your risk tolerance, we would love to discuss the range of options available. For additional benefits (including lunch stipend, work setup budget, etc.), please check our careers page: .
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Keywords: Infisical, San Francisco , Solutions Engineer, Engineering , San Francisco, California