Sr. Product Support Engineer

Company: 40HRS, Inc.
Location: San Carlos
Posted on: March 20, 2025

Job Description:

We are hiring for a Sr. Product Support Engineer to join our growing team. As a Product Support Engineer, you will perform installations, troubleshooting, instrument repairs, and preventative maintenance on our Proteomic Analysis System, both on internal and external, customer-installed instruments. You will work closely with our Systems Integration, Engineering, and Software functions to develop deep knowledge of the system and experimental workflow.

Ensure you read the information regarding this opportunity thoroughly before making an application.

This position will report to the Field Service Engineering Associate Director and is located in San Carlos, CA.

Responsibilities

Maintain, install, and repair **** products at both internal and external customer sites
Work independently to resolve all assigned customer and technical issues
Perform validation services (IQ/OQ) of hardware and software
Identify, analyze, and diagnose product complaints at customer's location
Act as customer advocate to ensure usability and training
Complete necessary administrative duties such as logging and reporting of service activities, expense reporting, inventory, etc.
Develop support documentation and processes

Requirements

4-8 years of relevant experience working in the service & support of complex instrumentation is required
Associate's degree (A.S./A.A.S.) or Bachelor's degree (B.S./B.A.) in Life Sciences, Physics, Engineering, Mechatronics, or equivalent experience (e.g. Military Certificates in electronics) is required with domain knowledge in one or more of the following areas: optics (lasers), fluidics, and/or motion control is highly desired.
Prior experience servicing complex life science instruments is required
Prior experience as a support engineer and deep familiarity with the processes/ techniques involved
Demonstrated experience in troubleshooting and following problem-solving procedures
Excellent verbal and written communication and interpersonal skills
Proficient knowledge of electrical and electromechanical technology and all required safety protocols
Ability to multi-task and prioritize is required
Possess the ability to walk, stand, carry materials, stoop, kneel, and bend at the waist
Up to 70% travel required
Knowledge of hand tools and proper usage, including a digital multimeter and laser power meter

Keywords: 40HRS, Inc., San Francisco , Sr. Product Support Engineer, Engineering , San Carlos, California