Forward-Deployed Test Engineer

Company: Ranger
Location: San Francisco
Posted on: April 1, 2025

Job Description:

Ranger, revolutionizing software testingRanger is an AI-powered platform redefining QA. Our mission is to power testing for the world's most ambitious engineering, product, and design teams so they can get back to building.Some of the fastest-growing companies in the world (Clay, Suno, Dust, and more) use Ranger and we collaborated with OpenAI, which you can read about . We're also incredibly excited to announce $8.9M in total funding over two rounds of funding led by XYZ and General Catalyst.About the roleAs our first Implementation Engineer, you'll drive customer success by managing end-to-end testing pipelines using our AI platform. From initial onboarding through renewal, you'll own the technical relationship with customers, transforming their requirements into reliable automated test suites.This role requires a resourceful problem-solver capable of navigating complex technical challenges while building strong customer relationships. You'll balance hands-on troubleshooting with strategic customer management to ensure our customers get the most value from our testing service.As our first Implementation Engineer, you will:

• Own the full customer technical journey from implementation through renewal, driving success across onboarding, integration, and ongoing optimization
• Lead technical implementation projects, including AI test suite generation, configuration, and integration with customer CI/CD pipelines
• Ensure test reliability through proactive monitoring, failure resolution, and workflow optimization
• Drive customer health metrics and identify expansion opportunities through deep understanding of customer needs
• Support pre-sales through technical demos, assessments, and proof-of-concept implementations
• Develop custom solutions for unique customer requirements while maintaining scalability
• Be the voice of the customer by capturing technical requirements, shaping product direction, and collaborating with engineering on platform improvements
• Create and maintain customer-facing technical documentation and implementation guidesTo succeed in this role, you'll need:
• Software development background with experience in test automation or web development
• Experience with browser-based testing or demonstrated ability to quickly learn frameworks like Playwright
• Ability to integrate Ranger into diverse dev workflows - from cloud CI/CD to on-premise runners and custom environments
• Effective communicator with both technical and non-technical stakeholders
• Proven ability to quickly learn new technologies and adapt solutions across different technical environments
• Previous experience in customer-facing technical roles
• High sense of agency and ability to prioritize work independently in a fast-paced environment
• Growth mindset and a commitment to continuous learning
• Ability to manage multiple customer engagements and prioritize effectively
• Pragmatic decision-making that balances customer needs with technical feasibilityWe value skills and mindset over specific credentials. Whether you have a CS degree, attended a boot camp, or are self-taught, we welcome diverse perspectives to contribute to our mission.$100,000 - $120,000 a yearIn addition to a base salary, employees will receive stock options.Benefits for full-time team members include comprehensive medical, dental, and vision plans, paid holidays, and flexible paid time off (PTO).Note: Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.
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Keywords: Ranger, San Francisco , Forward-Deployed Test Engineer, Engineering , San Francisco, California