Program Manager, Refurbishment

Company: Eight Sleep
Location: San Francisco
Posted on: November 6, 2024

Job Description:

Eight Sleep is the first sleep fitness company. At Eight Sleep we design products at the forefront of sleep innovation. Our mission is to make people's sleep count for more, using innovative technology, minimalistic design, and proven clinical science to personalize and improve each night for everybody-changing the way people sleep forever and for better.Our temperature-regulated technology, the Pod, is an absolute game changer. It improves people's health and happiness by changing the way they sleep. The Pod was recognized by TIME's "Best Inventions of the Year." It is available for purchase in North America and internationally. Backed by leading Silicon Valley investors including Valor Equity Partners, Founders Fund, Khosla Ventures and Y Combinator, we've raised over $150 million (Series C) to date. We were recognized as one of Fast Company's Most Innovative Companies in Consumer Electronics in 2019, 2022, and 2023.We are seeking a Refurbishment Program Manager to oversee the refurbishment process of our returned hubs and covers. This role will manage the end-to-end refurbishment operations, including handling both units returned during the 30-day trial period and those returned due to defects. The candidate will work closely with third-party refurbishers to optimize efficiency, reduce costs, and report progress regularly.This role is based out of our North San Jose, CA 3rd party facility and will require five days a week in the office.How you'll contribute

• Oversee and manage the refurbishment program for returned units
• Track and report weekly metrics, including the number of units received, processed, and ready for shipment
• Collaborate with third-party refurbishment providers to ensure quality, timeliness, and cost-effectiveness of operations. For example, identify opportunities to optimize unit processing throughput (UPH) and minimize costs per unit
• Ensure all returned units undergo appropriate testing, cleaning, and repackaging processes.
• Manage the repair process for damaged units, ensuring efficient handling and troubleshooting
• Monitor and analyze refurbishment costs, finding ways to reduce expenses while increasing productivity
• Provide detailed reports to upper management on program performance, cost control, and improvement strategiesWhat you need to succeed
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Material Science, or a related field
  • Proven experience in program management, preferably in a mechanical or systems-oriented environment
  • Strong mechanical testing skills with an understanding of system-level testing and debugging
  • Excellent written and verbal communication skills, with an ability to write detailed progress reports and collaborate with third-party vendors
  • Ability to manage multiple tasks simultaneously and prioritize effectively to meet deadlines
  • Experience in cost optimization and process improvement is highly preferredWhy you'll love Eight
    • We're a tight-knit, passionate team that's working to impact people's lives by improving the way they sleep
    • Leadership is committed to employees' wellness and career development
    • You'll get a better night's sleep every night; all full-time employees receive
    • Flexible PTO
    • 100% employer contribution for medical/dental/vision insurance
    • Role ownership, and uncapped growth opportunitiesAt Eight Sleep we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
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Keywords: Eight Sleep, San Francisco , Program Manager, Refurbishment, Executive , San Francisco, California