Account Manager, Mid-Market

Company: Superhuman Labs, Inc.
Location: San Francisco
Posted on: February 14, 2025

Job Description:

SUPERHUMAN We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.Today we are---

• The fastest email experience in the world
• Loved and adored: Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.Come shape the future of email, communication, and productivity!ROLE The primary goal of the Account Manager (AM) is to drive revenue growth in our contracted Superhuman customers. You'll be responsible for planning, testing new strategies and forecasting accurately in your book of business. You'll build strong relationships with Superhuman customers, identify new use cases, deeply understand customer motivations and create tangible value in your accounts.
  • Own the relationships a book of business of 100+ mid-market accounts
  • Create a comprehensive and strategic account plan for each fiscal quarter
  • Forecast your monthly, quarterly, and annual sales attainment accurately
  • Exceed sales quota
  • Help customers achieve their strategic goals by:
    • uncovering customer pain points
    • mapping custom solutions to alleviate their pains
    • teaching industry insights & email productivity best practices
    • communicating ROI
    • multithreading across the key influencers and decision-makers
    • closing annual and multi-year deals
    • Partner closely with Customer Success Managers (CSMs) to:
      • conduct consistent value reviews with customers
      • identify potential areas of expansion in key accounts
      • get Superhuman in the hands of key personas at target accounts
      • drive activation and engagement
      • Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey.
      • Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer's business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams.
      • Nurture customer decision-maker relationships and become a trusted advisor
      • Be intellectually curious, creative, collaborative, team-oriented, honest, and seek to improve by 1%+ every day with a growth mindset.SOUND LIKE YOU?
        • Experience: You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS
        • Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
        • Excellent Communicator: You're able to distill complexity into clear and concise messaging. You're effective across various mediums and are excellent at working in a remote-first environment.
        • Relationship Builder: You place a high value on building strong relationships internally and externally.
        • Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
        • Start-to-Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company.
        • Cares deeply, challenges directly: You discuss and debate ideas openly.
        • Bias to action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
        • Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US, Canada or Latin America.SALARY INFO The Account Manager, Mid-Market role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.Our US-based OTE for this role ranges from $150,000 - $185,000. The range does not reflect total compensation, which includes base salary (60% of OTE), benefits, and company stock options.We are open to candidates in the US, Canada, and Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.BENEFITS Taking Care of Your Future
          • Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
          • Voluntary insurance: short-term disability, long-term disability, and life insurance.
          • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
          • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.Generous Time Off
            • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
            • 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
            • Generous parental, caregiver, healthcare, and compassionate leave policies.Investing in Your Growth ---
              • $3000 per year towards your professional development.
              • Free access to Calm and Aaptiv.
              • Allyship education program to help build your best self.Setting You Up For Success
                • Custom MacBook Pro.
                • $1000 budget for workstation setup.
                • $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
                • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: Superhuman Labs, Inc., San Francisco , Account Manager, Mid-Market, Executive , San Francisco, California