Customer Success Manager New San Francisco, CA

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: February 15, 2025

Job Description:

Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data warehouses, lakes, AI applications and LLMs. With our approach we are finally solving the need for extensibility and control that every company needs with data.So far, our customers, users, and ourselves have built over 10,000 connectors and have had 200,000+ companies install Airbyte. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love.We're committed to providing as much context to our current employees and candidates. The Airbyte company handbook is open to all.Airbyte is in-person in our Embarcadero office weekly. If you find this role exciting, we encourage you to apply even if you think you don't meet all requirements.As our first Customer Success Manager, you'll play a pivotal role in driving customer satisfaction, adoption, and retention among our enterprise customers. You'll collaborate closely with stakeholders to ensure they achieve their desired outcomes with our platform while identifying opportunities for growth and advocacy. You'll also help shape our customer success processes and strategy, setting the foundation for a high-impact team.What You'll Do:

• Customer Onboarding & Enablement: Lead enterprise customers through onboarding, ensuring a seamless implementation process and setting them up for long-term success.
• Relationship Management: Build trusted partnerships with customer stakeholders, including IT, data teams, and business leaders.
• Product Adoption & Advocacy: Proactively drive product adoption, helping customers unlock the full potential of our platform to meet their business goals.
• Proactive Engagement: Monitor customer health, anticipate challenges, and deliver proactive solutions to prevent churn.
• Issue Resolution: Act as a problem solver, collaborating with internal teams (support, engineering, product) to resolve customer issues effectively.
• Expansion Opportunities: Identify upsell and cross-sell opportunities aligned with customer needs and work with sales to realize them.
• Customer Feedback: Collect and relay insights to the product and engineering teams to influence improvements and new features.
• Metrics & Reporting: Track and report on customer success metrics (adoption rates, NPS, retention, and expansion) to ensure measurable impact.What You'll Need
  • Experience: 3+ years in a customer success, account management, or similar role, preferably in B2B SaaS or data-focused solutions.
  • Technical Acumen: Strong familiarity with data integration solutions, APIs, ETL processes, and enterprise data systems is highly desirable.
  • Customer-Centric Mindset: A proven track record of building strong customer relationships and delivering exceptional results.
  • Strategic Problem-Solving: Ability to think critically and craft tailored strategies for complex enterprise environments.
  • Communication Skills: Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Proactivity: Self-starter who thrives in a dynamic, fast-paced environment and is excited to shape a new function.
  • Team Collaboration: A strong team player who can work cross-functionally to achieve shared goals.Location
    • For this job- $125k-$145k + Variable + a generous equity package, and benefits listed below for the US Market.We ProvideThe benefits listed below are for US-based employees.
      • Relocation: Should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
      • Unlimited Paid Time Off: We need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
      • Parental leave (for new parents): We offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
      • Sponsored Travel: Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
      • Open book policy: We will pay for books you purchase for your professional and career development.
      • Continuous learning/training policy: We sponsor you for the conferences and training programs you feel would add to your development in the company.
      • Competitive benefits package for US-based employees: Including:
        • Blue Shield or Kaiser Medical Insurance
          • Airbyte covers 100% for both employees and dependents.
          • Dental (including child & adult ortho) & Vision Insurance
            • Airbyte covers 100% for both employees and dependents.
            • Life and AD&D Insurance
              • Airbyte covers 100% for employees.
              • Short-term Disability Insurance
                • Airbyte covers 100% for employees.
                • Long-term Disability Insurance
                  • Airbyte covers 100% for employees.
                  • Healthcare insurance stipend: For those outside the US whose countries do not provide it for free.
                  • 401k: For US-based employees.
                  • FSA (flexible spending account):
                  • Work Visas: We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteAre you open to working in our SF office 3x/week? * Select...
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Keywords: Tbwa Chiat/Day Inc, San Francisco , Customer Success Manager New San Francisco, CA, Executive , San Francisco, California