Operations Manager

Company: Layerfi
Location: San Francisco
Posted on: February 22, 2025

Job Description:

The RoleAs an Operations Manager at Layer, you'll help us scale our business to meet the rapidly growing demand of our customers. You'll own our automated bookkeeping service that already serves hundreds of SMBs today and help us scale it to tens of thousands.What you do will vary from week to week, but key responsibilities include:

• Manage the bookkeeping service that we provide on top of our embedded accounting software
• Support SMB end-users as they onboard to our bookkeeping for the first time
• Track and evaluate our deployment of AI to automate our bookkeeping workflowsWe're a small team and this is our second non-technical hire. You'll have the opportunity to learn a ton and take on as much responsibility as you can handle.Skills & experienceThis role will suit strong generalists with a growth mindset. If you're invigorated by the idea of learning quickly, owning results and having a significant impact across all parts of a fast growing startup, this role is for you.We're looking for candidates who are:
  • Driven by impact - You consistently see the possibility in what could be. You like seeing the results of your work out in the world. You're energized when surrounded by others that share this ambition.
  • Organized and structured - You approach problems methodically and systematize your approach into a repeatable, scalable process that doesn't drop important details.
  • Biased towards action - You enjoy getting things done and are undeterred by setbacks. You actively seek to understand which problems are most important and you tackle those problems head on.
  • Clear communicators - You're an exceptional written and verbal communicator. You can efficiently and empathetically interact with everyone from customers, to teammates, to candidates.An ideal candidate will have a few years of experience in a role such as:
    • Early stage startup BizOps
    • Investment banking
    • Management consulting
    • Any role that required exceptional independent executionStrength with tools like Excel, SQL, etc. is helpful, but the drive to be excellent and hunger to learn matters much more to us.About Layer50% of US Small Businesses fail within the first 5 years. Of those that fail, 82% cite cash flow management and visibility as the primary reason for failure. is on a mission to change that.We're in the midst of a revolution in the way small business owners run their businesses. SMBs now run most of their core operations and business finances through SMB software platforms like , , or . But when it comes to doing bookkeeping and tax preparation, business owners have no choice but to flatten & export data out into a standalone accounting system, like QuickBooks. These systems are generic, confusing to use, and lack the granular data SMBs need to understand their cash flow.Layer flips this process around and brings accounting to where the source of truth data already exists: within SMB software platforms. For business owners, this completely removes the pain of:
      • Importing data
      • Guessing what transaction categories to track
      • Manually reconciling several different systems just to see if you're profitableWe're building accounting software and bookkeeping services API-first so they can be integrated directly into the SMB software platforms where business owners already work. With Layer, small business owners get a radically better accounting experience with frictionless integration and the SMB software platforms increase customer engagement/revenue by solving this core pain point.Since founding the company in May 2023, we've gone live with multiple platform customers and onboarded thousands of SMBs to Layer. We're backed by tier 1 VCs and senior executives at top SMB software companies.But we're just getting started. No one has ever built SMB accounting as an embeddable API. That's why we need you!Our Team & CultureIn person vs. remoteWe love building in person and want the whole team to be together in our downtown SF office. Of course with high trust comes high flexibility whenever you need it.What we value in people
        • Comfort taking ownership but an inclination to collaborate. We already have norms around strong ownership and want teammates who desire to own big decisions. But we believe this works best when teammates actively seek out each other's strengths even when doing their own work.
        • Enjoying the startup journey. Startups are hard no matter what, but they're only as enjoyable as you make it. We are having fun and we don't believe we can succeed as a team without that sense of fun, so it's important that the whole team loves what they do each day both when success feels easy and when it doesn't.
        • Caring about the product and the user. We love small businesses. We love small business owners. We believe they're important as people, their business outcomes are important, and that our product is a big part of creating those outcomes.Benefits
          • Competitive seed-stage salary
          • Founding team equity
          • Health/dental/vision
          • An employee friendly equity plan
          • Lunch in-office
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Keywords: Layerfi, San Francisco , Operations Manager, Executive , San Francisco, California