Director, Growth Strategy & Operations

Company: DocuSign, Inc.
Location: San Francisco
Posted on: March 21, 2025

Job Description:

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs the Director of Sales Development Strategy & Operations, your charter is to help drive overall business growth with special focus on Sales Development organization. To do this, you will use existing data frameworks to identify opportunities. You'll then drive cross-functional alignment around those opportunities and report back on whether the initiative worked. This role will have a supreme command on in-quarter performance and be heavily involved in our annual planning process. They will also help facilitate quotas, spiff creation and implement various operational initiatives to facilitate growth in the business.This position is a people manager role reporting to the Sr. Director, Growth Insights & Analytics.Responsibilities

• Analyze current trends of the business to uncover key drivers of change and forecast performance
• Create novel ways to analyze each stage of Sales Development funnel to expand our working knowledge of the customer journey
• Share insights with cross-functional teams on a weekly, monthly and quarterly basis as well as assist the annual planning process
• Identify growth levers, size the potential impact and present recommendations to leadership
• Partner with cross-functional teams, such as Finance, Compensation, Sales, and Marketing to drive alignment and execution on identified growth opportunities
• Be responsible for functional deliverables of increasing complexity
• Lead a distributed team of individual contributors
• Deliver projects or work that enable the assigned function to achieve its strategic goals and objectives
• Influence without authority at varying organizational levels in and outside assigned function
• Be regarded by partners as a trusted advisor, as evidenced through team member feedbackJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic
  • BA/BS degree in a business/quantitative field or equivalent work experience
  • 12+ years of experience
  • 5+ years of people management experiencePreferred
    • Familiarity with Quota setting, SPIFF creation and sales related operations
    • Superb understanding Google Sheets / Microsoft Excel
    • Comfort using SQL techniques
    • Expert knowledge of the Salesforce and the associated Sales funnel
    • Excellent presentation and communication skills
    • Experience working with subscription business models
    • Comfort and experience working with globally distributed teams
    • Strong command of team and project management skills
    • Comfort working in a fast paced environment
    • Proven track-record in fast paced environments
    • Familiarity with lead funnel and routing techniques
    • Exposure to Adobe Analytics or Google Analytics
    • Salesforce Tableau proficiencyWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $171,500.00 - $277,025.00 base salaryIllinois: $164,800.00 - $232,750.00 base salaryWashington: $164,800.00 - $242,225.00 base salaryThis role is also eligible for the following:
      • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
      • Stock: This role is eligible to receive Restricted Stock Units (RSUs). provide options for the following:
        • Paid Time Off: earned time off, as well as paid company holidays based on region
        • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
        • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
        • Retirement Plans: select retirement and pension programs with potential for employer contributions
        • Learning and Development: options for coaching, online courses and education reimbursements
        • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.States Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.#LI-Hybrid
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Keywords: DocuSign, Inc., San Francisco , Director, Growth Strategy & Operations, Executive , San Francisco, California