Product Manager, Member Journey

Company: Hinge-Health
Location: San Francisco
Posted on: March 29, 2025

Job Description:

About this RoleAt Hinge Health, we help people improve their physical health, so that they can lead active, pain-free lives. We combine movement, mindset, and technology to deliver personalized treatment experiences that are delightful, effective, and lower cost. We are seeking a Product Manager for our Multi-Program Experience team, responsible for ensuring members can get care for all of their needs in one cohesive experience. Some example member problems you'd tackle:

• When a member adds a new indication, how might we decide if it is interconnected with their existing issues and should be treated as a part of one combined program, or treated as a new unrelated need?
• How do we make it easy for a member to manage their care when they are engaged in multiple programs concurrently?
• How might we enable members to seamlessly transition programs, e.g. moving from treatment of an acute injury to ongoing maintenance and prevention, and vice versa?
• What are the aspects of the end-to-end member experience that should be common, agnostic of program type, and where should we support program level variability?As Hinge Health expands the conditions we support for our population, this role will also collaborate with cross-functional teams to architect modular solutions, making it turnkey to offer a new condition category to our members and ensuring our experience can support an increasing number of conditions without a major redesign. Together, your team will expand the breadth of care we offer our members, and increase long term retention.What You'll Accomplish
  • Lead product vision, strategy and roadmap development for your pod
  • Ship products that deliver business impact, effectively balancing short and long term tradeoffs
  • Lead cross-functional teams, including clinical, engineering, design, and marketing, to develop and deliver high-quality, member-centered experiences
  • Utilize analytics to track activity engagement and effectiveness, leveraging insights to inform activity strategy and product improvements
  • Work closely with executives and founders as the voice of your product team
  • Improve the lives of our members with chronic pain.Hinge Health Hybrid ModelWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week. The San Francisco office has a dog-friendly workplace program.Basic Qualifications
    • 3+ years of product management experience
    • Led an initiative from concept to launch with meaningful business impact
    • Experience working in high-performing product teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over output
    • Systems thinker, with the ability to abstract and identify patterns from complex use cases
    • Business acumen, with the ability to translate business and clinical insights into strategic product decisions
    • Technical fluency, with comfort understanding and discussing technical concepts and tradeoffs with engineers
    • Adept at quantitative and qualitative methods to build user understanding and validate hypothesesPreferred Qualifications
      • BS or MS in Computer Science, Electrical Engineering, Business, Applied Mathematics or Statistics, or relevant field
      • B2C or B2B2C product experienceCompensationThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $150,400 - $225,600.About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more at What You'll Love About Us
        • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
        • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
        • Modern life stipends: Manage your own learning and development.Diversity and InclusionWe're committed to building diverse teams that reflect the communities we serve. Visit to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Keywords: Hinge-Health, San Francisco , Product Manager, Member Journey, Executive , San Francisco, California