Account Manager (Hybrid - San Francisco/East Bay, CA)

Company: The Mom Project
Location: San Francisco
Posted on: April 1, 2025

Job Description:

Account Manager (Hybrid - San Francisco/East Bay, CA)Posted 5 days ago --- Less than 10 applicants --- Be one of the first to apply!$29.00 - $33.33/hourExact compensation may vary based on skills, experience, and location.40 hrs/wkContract (W2)Remote work partially (60%)Travel not requiredEnd date: August 10, 2025Superpower: Capabilities in Account ManagementPreferred skills:

• Key Account Management
• Performance Analysis
• Account Management
• Google Workspace
• Scheduling
• Presentations
• Google Sheets
• Microsoft Excel
• Troubleshooting (Problem Solving)Preferred industry experience: TechnologyExperience: 0 - 4 yearsOur Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers' needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live.We are seeking a Account Manager on a contract basis to help support our Customer's business needs. This role is a hybrid setup (2 days onsite 3 days remote) in San Francisco/East Bay, CA.This role will be responsible for helping merchants and customers have a better experience on their new in-store program. Specifically, this person will manage 50 restaurants who do not have an account manager but are critical to the success of the program. This means checking in with the restaurants on a monthly basis to review performance data, gather feedback, introduce them to other products, and help them solve problems specific to the new program and more broadly within the company. You will take these insights and share them with your manager and the broader team to help them figure out how to make restaurants successful on the program and how to scale this as more merchants are onboarded.Activities will include:
  • Remote (3-4 days): Schedule and lead merchant meeting check-ins with top unmanaged merchants (-50 restaurants in the program). This requires familiarity with GSuite for presentation creation and data analyses. Be the merchant's point of contact for any issues or questions specific to the new program or more broadly at the company.
  • In person (1-2 days): Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles). Observe restaurant operations and train staff if needed. Secret shopping for compliance and/or observing restaurant operations and customer interactions.Skills and Qualifications:
    • Friendly
    • Detail-oriented
    • Fast learner
    • Analytical
    • Comfortable with MS Office/Google Suite including Excel/Google Sheets.We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements). Benefits: Medical, Dental, and 401k (no match).Please Note: In order to create a safe, productive work environment, our client requires all contractors to be fully vaccinated according to the CDC guidelines.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.
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Keywords: The Mom Project, San Francisco , Account Manager (Hybrid - San Francisco/East Bay, CA), Executive , San Francisco, California