Operations Program Manager, Quality Control

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: April 3, 2025

Job Description:

Operations Program Manager, Quality ControlScale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). As an Operations Program Manager (OPM) for Quality Control, you will cultivate a highly calibrated workforce of quality control specialists who inspect and validate our Generative AI deliverables before they are sent to our customers. The business will look to you to be the voice of authority for "what good looks like", and you will be expected to maintain a high standard for review through ongoing training and calibration with their worker team.You will use your analytical and problem solving skills to ensure we meet our coverage goals within SLA and interpret the results for stakeholders. You will also help drive strategic program improvements by establishing and refining best practices as our business grows in scale and complexity. The ideal candidate is a resourceful, analytical, and outcome-driven leader who consistently achieves remarkable results.You will:

• Help build and develop a team of quality control specialists who perform a mission-critical function for Scale.
• Interface with multiple project owners to understand and enforce customer requirements.
• Manage daily operations and allocation of the team's capacity to ensure all projects in your portfolio are supported with actionable insights.
• Establish best processes to help the quality control program scale effectively.
• Work semi-autonomously as a liaison between our audit team and the project teams you're mapped to.Ideally you'd have:
  • Bachelor's degree in Computer Science, Engineering, Operations, or related field.
  • Experience in quality assurance, software development, or a similar role.
  • Strong problem-solving ability, attention to detail, and ability to think critically.
  • Proven track record of taking ownership and driving results.Nice to haves:
    • Skill in evaluating and analyzing data to provide actionable business solutions.CompensationCompensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.Salary RangesFor pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $105,000 - $129,000 USD.For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is: $97,000 - $116,000 USD.About UsAt Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. We are expanding our team to accelerate the development of AI applications.We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
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Keywords: Tbwa Chiat/Day Inc, San Francisco , Operations Program Manager, Quality Control, Executive , San Francisco, California