Deal Desk Manager

Company: black.ai
Location: San Francisco
Posted on: April 22, 2025

Job Description:

Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.For more information visit .How you can help make a better world of workNorth America is CultureAmp's largest market, and we need an operationally excellent and commercially-savvy Deal Desk Manager. This role will own daily deal operations support, consult on strategic negotiations and commercial tradeoffs with Sales, and help evolve Deal Desk's process and systems to improve Sales and Deal Desk efficiency and satisfaction. The ideal candidate will evidence a very strong business partner mindset, with a proven track record of balancing win rates with financial discipline in deal support.You will---

• 4+ years experience leading Deal Desk operations at high-growth SaaS companies
• Excellent written and verbal communication skills, including highly effective process documentation
• Very strong commercial acumen and command of negotiation tradeoffs
• Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
• Experience driving operational transformation through process and systems, with a user-centric approach
• Familiarity with revenue recognition principles for SaaS
• Experience with Salesforce CPQ and Docusign CLM suite are a plus
• Very strong ownership mindset, high responsiveness and accountability
• Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
• Sense of humor is a big plusYou have---
  • Top-tier daily support of deal execution, while meeting SLAs for turnaround time
  • Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
  • Develop deal policies, including "self-serve" guidelines for reps and approval logic and matrices
  • Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
  • Work with Billing team to ensure order forms meet requirements for billing and revenue recognitionYou are---
    • Service-minded and can ensure sales is supported on deals in a timely manner whether that be via self-serve processes and documentation or achieving agreed upon SLAs when it comes to more complex deals
    • A clear communicator both internally when writing and enforcing policy as well as externally as required when supporting deals
    • Detail-oriented and use your business acumen to create comprehensive policies that sales teams can understand and appreciate
    • Eager to work on strategic projects related to Deal Desk that can have large revenue impacts
    • Analytical and have helped deliver accurate and timely revenue reporting
    • A born collaborator, with the ability to effectively partner with a wide range of internal teams and stakeholders.For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commissionThe actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.Base Salary Range (US)$130-$137,000 USDWe believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
      • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
      • Programs, coaching, and budgets to help you thrive personally and professionally
      • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
      • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
      • Team budgets dedicated to team building activities and connection
      • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
      • Extended year-end breaks: An extended refresh period at the end of year
      • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
      • 5 Social Impact Days a year to make a positive impact on the community outside of work
      • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
      • Medical insurance coverage for you and your family (Available for US & UK only)Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism .Please keep reading...Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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Keywords: black.ai, San Francisco , Deal Desk Manager, Executive , San Francisco, California