Hospital Telephone Operator

Answers all incoming calls in polite, helpful and professional manner.Operates Siemens PBX Console, Northern Telecom Console, AMCOM, Smartweb DatabaseProvides patient information on room location and telephone number and extends calls to patient rooms or appropriate nursing station.Provides caller assistance with regard to location and telephone number for UCSF Campus and Medical Center locations.Provides local and long-distance call placement for in-house staff; connects callers to appropriate external operators.Answers emergent telephone lines (acute MI, needlestick, code phones, etc.)Answers in-house page requests.Pages as requested using guidelines and protocols of digital and overhead pages.Provides on-call services on a 24/7 basis for over 65 specialties for both inpatient and outpatient areas.Performs alpha-numeric paging for ACUTE MI calls.Responds to the emergency situations according to protocol. These include bomb threats and disaster declarations.Maintains current listing of physicians, which includes department information, physician information including telephone and pager numbers through data entry into the AMCOM database as well as other custom applications.Maintains accurate logs for incident reports and trouble logs as required.Submits data entry corrections via custom applications to the data system administrator or evening shift to insure correct and current information is contained in the operator database.Special projects assigned by the Supervisor or Manager that are within the incumbent's classification.Performed by the Evening and Night Personnel: Serves as primary data entry staff to extract and input data into several custom applications.Provides updates to database for resident rotationsData Entry function will be performedEvening and Night Personnel Additional Duties for UCSF operatorsCustom application updates for Parnassus or Mt. Zion which include departmental name and telephone number lists, which are provided as new or updated information.Performs changes to existing information as noted by Operator Staff or Management.Input on-call information as soon as it is supplied by the Medical Center and Campus Departments. This will include rotation information and timely notification of missing call information to supervisory staff.Other administrative duties as directed. The final salary and offer components are subject to additional approvals based on UC policy.
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Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.


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