Medical Records Supervisor

Company: Mission Neighborhood Health Center
Location: San Francisco
Posted on: March 31, 2025

Job Description:

The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We are dedicated to health equity through the provision of culturally- and linguistically-competent services with a focus on the Latino Spanish-speaking communities. At MNHC we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.We are currently looking for qualified candidates for our Medical Records Supervisor role. This position reports to the Chief Operating Officer and is a Regular, Full Time, Exempt role with a starting annual salary range of $75,400 to $83,000 with full benefits.Primary Objective:Under the supervision of the Chief Operating Officer, the Medical Records Supervisor performs a variety of tasks related to overseeing the maintenance of accurate patient records. The occupant of this position requires exceptional communication skills, the ability to multi-task, the ability to maintain a high level of confidentiality, and intermediate computer skills.Supervision 20%

• Hires and supervises employees in the medical records area: assigns and schedules work; monitors work performance and provides feedback. Handles personnel operations including: performance appraisals, performance improvement plans, promotions, time off requests and preparing time sheets.
• Ensures compliance with state and federal laws and regulations, including HIPAA.
• Trains medical records staff from all MNHC sites on medical records policies and procedures and electronic filing of documents.
• Audits the work medical records work of all MNHC sites to include: adherence to privacy requirements and accuracy of document filing.Administration 20%
• Coordinates MNHC's participation in medical records audits including HEDIS, health plan chart reviews, and government chart reviews.
• Maintains filing categories, document types, and filing security rights in the Electronic Health Record.
• Ensures timely transfer and purging of paper records.
• Provides technical assistance to staff on questions involving forms, records procedures, and record retention.
• Serves as department liaison for outside parties with inquiries regarding chart requests.
• Produces monthly reports on filing errors and patient transfers. Provides other medical records reports as requested.Other Medical Records Functions 60%
• Scans and files incoming records into patients' electronic health records.
• Assists medical staff by answering inquiries and locating patient records; retrieves requested data.
• Conducts chart analysis, identifies errors and coordinates record investigations and reconciliations.
• Responsible for requesting medical records from outside entities and completes follow up in accordance with established protocols, policy and procedures established within the Medical Records Department. Retrieves/receives the medical records via mail, fax application or various facility electronic health records applications (EHR), completes initial review of incoming documents, and distributes to the appropriate party at MNHC.
• May perform special assignments and other related tasks as assigned.Customer Service

• Strives to understand the needs of patients.
• Treats all patients and clients with dignity, respect, and demonstrates appreciation of cultural differences.Safety
  • Takes immediate action to correct any unsafe situation.
  • Follows correct procedures to ensure one's own safety and that of other team members.Teamwork
    • Promotes team effort in all activities and uses a team approach to problem solving.
    • Understands and embraces the mission, values and strategic initiatives of the institution.Education
      • Associate degree in Medical Administration or equivalent work experience in a field that develops the skills required for the functions and responsibilities of the position.Skills and Abilities
        • Independent thinker with excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
        • Ability to multi-task in a fast-paced dynamic environment while demonstrating a resourceful, positive attitude and superior work ethic.
        • Professional and articulate written and verbal communication skills.
        • Working knowledge of business email writing and etiquette, as well as a professional communication style.
        • Ability to read medical terminology and work with the terminal digit filing system.
        • Continually seeks to understand and act upon customer needs, concerns, and priorities.
        • Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort.
        • Demonstrates ongoing enthusiasm and commitment to the work assigned.
        • Attention to details; highly organized and able to successfully handle simultaneous priorities.
        • Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.Experience
          • A minimum of two years of strong medical records experience required. Experience in a healthcare setting preferred.Tools & Equipment
            • General Office Equipment.
            • Microsoft Office: Word, basic Excel, Outlook.Language
              • Bilingual, English/Spanish preferred.Physical DemandsWhile performing the duties of this job, the employee is required to sit approximately 70% of the time, walk 10% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 20 pounds. The employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.To learn more about our organization, please visit our website at . We offer a full range of benefits which includes the following:
                • Medical Insurance - MNHC pays 90-100% based on plan.
                • Dental and Vision Insurance - free to employee.
                • Life Insurance - free basic policy plus voluntary option.
                • Flexible Spending Accounts for health & dependent care expenses.
                • Commuter benefits for public transportation expenses.
                • 2 weeks Vacation and 12 Sick Days each year.
                • 12 Paid Holidays plus 3 floating holidays.
                • 40 hours Paid Educational Leave.
                • 401k Retirement Savings Plan with Company Contribution.Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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Keywords: Mission Neighborhood Health Center, San Francisco , Medical Records Supervisor, Healthcare , San Francisco, California