Desktop Support Technician/Trainer
Company: RAMS, Inc.
Location: San Francisco
Posted on: October 27, 2024
Job Description:
Salary Range: $53,560.00 To $63,953.00 AnnuallyYour role:
Hire-Ability's i-Ability Desktop Technician/Trainer provides
instruction, support, and supervision of program
participants/trainees. This role facilitates quality control
mechanisms and provides direct project services, serving as a
single point of contact for end users to receive support and
maintenance within SFDPH-BHS desktop computing
environment.Essential Responsibilities include:
- Train, support, and supervise a group of consumer trainees with
behavioral health conditions to obtain thorough knowledge of
computers and information technology, and gain desktop support
skills to enable employment in the tech-support field.
- Facilitates a range of instruction to Trainees on installing,
diagnosing, repairing, maintaining, and upgrading computer hardware
and related office equipment.
- Support major computer system and laptop imaging and deployment
projects, in collaboration with IT team at BHS.
- Install, diagnose, repair, maintain and upgrade PC hardware and
equipment to ensure optimal workstation performance.
- Coordinate with Vocational Rehab. Counselor to develop
vocational plans for Trainees.
- Participate, along with IT Services Manager, on the curriculum
development, program outreach and recruitment, and achievement of
program/contract objectives.
- As needed, provide end-user assistance and timely
follow-up.
- Travel to SFDPH-BHS worksites, as needed, to provide services &
training.
- Participate in internal and external trainings/meetings, and
professional development activities.Minimum Required
Qualifications:
- At least an Associate of Arts (AA) degree, required. Bachelor's
degree, highly preferred.
- At least two years project management and/or supervisory
experience.
- At least intermediate level of knowledge & skills in computer
usage and information technology, required; Computer/IT
Certification &/or work experience in administering Windows 7
and/or Windows 10, utilizing imaging software, Microsoft Server,
SCCM, or Windows Deployment Services, very highly preferred.Other
Preferred Qualifications:
- Experience in Computer/IT technical training &/or
classroom-teaching, and curriculum development/planning, very
highly preferred.
- At least one year of experience in vocational rehabilitation
and/or behavioral/mental health care services, preferred.
- Strong commitment to the philosophy, goals, & mission of RAMS
in providing community based, culturally competent, and
consumer-guided mental health services to the community.
- Strong interpersonal and communication (written & verbal)
skills and ability to work effectively and interact professionally
with a diverse, multi-cultural, and interdisciplinary staff of all
levels.
- Familiarity with community behavioral health systems of care &
resources in San Francisco, including the philosophy of care,
levels of care for clinical services, and the delivery of such
services, very highly preferred.
- Commitment to engaging in professional development activities
related to vocational IT and service strategies for the population
of Hire-Ability.
- Ability to provide bilingual & culturally competent services in
Cantonese, Mandarin, Vietnamese, Tagalog, Spanish, highly
preferred, due to the needs of populations served.
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Keywords: RAMS, Inc., San Francisco , Desktop Support Technician/Trainer, Human Resources , San Francisco, California
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