Support Developer

Company: Gxspeed
Location: San Francisco
Posted on: March 29, 2025

Job Description:

Position: Support Developer (Full Time Contract-to-Hire)Reports to: Chief Product and Compliance Officer (CPO)Location: Remote (Headquarters in Boston and San Francisco)At GxSpeed, our mission is to bring innovative solutions and life-saving therapies to people faster. By blending strategic execution, technological innovation and operational excellence, we optimize our clients' operations to drive down unit economics and accelerate growth. As a forward-thinking company, we are committed to driving change and making a significant impact on the life sciences ecosystem.As we continue to expand, we're looking for passionate and driven professionals to join our team. This is an exciting opportunity to work in a fast-paced, entrepreneurial environment and directly contribute to the growth and success of the firm.Position Overview: As a Support Developer at GxSpeed, you will be a key player in ensuring the smooth operation of our products and services. You will work closely with the CPO and our development team to address technical challenges, provide support for ongoing projects, and assist in maintaining and improving our software solutions. This is an excellent opportunity for someone with a passion for development and a strong interest in the life sciences industry.Key Responsibilities:

• Technical Support: Provide day-to-day support for internal teams and external clients, assisting with troubleshooting, bug fixes, and optimizing existing systems.
• Bug Resolution: Work with the development team to identify, troubleshoot, and resolve issues across various software platforms.
• Code Maintenance: Assist in maintaining and improving the codebase, including reviewing and refactoring code to ensure optimal performance and scalability.
• Collaboration: Collaborate with the CPO, product managers, and other developers to identify solutions and improve product offerings.
• Documentation: Document and maintain clear records of support cases, software bugs, and development changes to ensure knowledge sharing across the team.
• Testing & Quality Assurance: Conduct basic testing and provide feedback to development teams on software functionality and performance.
• User Support & Training: Assist with the creation of user support materials, and provide training or guidance to internal users as needed.
• Performance Monitoring: Help monitor the performance of deployed applications, ensuring they meet operational requirements and KPIs.Qualifications & Skills:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • 2-3 years of experience in a support or development role (preferably in a fast-paced or startup environment).
  • Familiarity with web technologies (HTML, CSS, REST APIs) and basic databases (MySQL, PostgreSQL, or similar).
  • Experience with cloud-based infrastructure (AWS, GCP, or Azure) and DevOps tools is a plus.
  • Strong understanding of debugging, troubleshooting, and optimization techniques.
  • Basic knowledge of version control tools (Git).
  • Strong problem-solving skills with the ability to work under pressure.
  • Excellent communication skills-ability to convey technical information to non-technical team members.
  • Highly collaborative with a team-oriented mindset.
  • Ability to prioritize and manage multiple tasks effectively.
  • Strong attention to detail and a passion for continuous learning.
  • Experience in the life sciences, biotech, or pharmaceutical industry preferred.
  • Familiarity with Agile development processes and exposure to modern front-end frameworks like React or Angular is a plus.
  • Knowledge of software testing frameworks and methodologies.What We Offer:
    • An innovative and quickly-growing company with significant opportunities for professional growth.
    • Access to cutting-edge tools, technologies, and resources to support your professional development.
    • The opportunity to work on impactful products and services that improve healthcare outcomes and accelerate Life Sciences innovations.
    • Competitive salary based on experience, with performance-based incentives and the opportunity to transition into a permanent, full-time role after the contract period.
    • Enjoy the benefits of a flexible work environment, with remote work options and the ability to manage your work schedule.At GxSpeed, you will have the opportunity to work with a diverse and talented team of professionals on cutting-edge projects in the Life Sciences space. You will be part of a company that values innovation, continuous learning, and growth. We offer a dynamic and supportive environment where your contributions will have a direct impact on our success and the success of our clients.If you're a strategic, results-driven Support Developer who thrives in a collaborative, fast-paced environment, we'd love to hear from you!GxSpeed is an equal opportunity employer and is committed to creating a diverse environment. We encourage individuals of all backgrounds to apply.
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Keywords: Gxspeed, San Francisco , Support Developer, IT / Software / Systems , San Francisco, California