Associate Product Support Representative

Company: VirtualVocations
Location: San Francisco
Posted on: February 13, 2025

Job Description:

A company is looking for a Product Support Representative - Tier 1 (EMR/Clinical/RCM/Medical Billing).

Key Responsibilities

Provide technical support and guidance to clients on EMR platforms
Manage client cases effectively, ensuring timely follow-ups and documentation
Identify client needs and implement appropriate solutions while maintaining high customer service standards

Required Qualifications

Bachelor's degree or relevant experience
At least 2 years of software application support experience in a SaaS environment
High technical aptitude with a proven track record of client support
Medical/Revenue Cycle Management experience preferred
Working knowledge of EMR/EHR medical software applications is a plus

Keywords: VirtualVocations, San Francisco , Associate Product Support Representative, Other , San Francisco, California

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