Customer Support Specialist

Company: The Graybar Group
Location: San Francisco
Posted on: March 20, 2025

Job Description:

Customer Support SpecialistJob OverviewLeading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a Remote Customer Support Specialist to join their team.In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.Primary Responsibilities

• Respond to customer inquiries via phone, chat, and email in a professional and friendly manner.
• Provide accurate details regarding products and the status of orders.
• Support customers in making purchases, processing returns, and managing exchanges.
• Work collaboratively with various teams to achieve customer satisfaction.
• Keep comprehensive records of customer interactions in CRM system.Customer Support Positions Offer
• Competitive hourly salary based on experience.
• Full benefits package including health, dental, vision, and paid time off.
• Flexible work from home schedule.
• Employee discounts on a wide range of products.Qualifications
• Prior experience in customer service, call center, or similar position.
• Exceptional verbal and written communication skills.
• A customer-oriented approach to problem resolution.
• Knowledge of CRM platforms is a plus.
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Keywords: The Graybar Group, San Francisco , Customer Support Specialist, Other , San Francisco, California