Customer Success

Company: Kalos
Location: San Francisco
Posted on: March 24, 2025

Job Description:

Company DescriptionKalos is a high-growth startup based in San Francisco, CA. We built Blue - an AI Agent that is the world's best performance marketer. Blue works 24/7 to build and optimize LinkedIn ad campaigns, helping companies grow much faster.Our early customers include well-known Silicon Valley tech companies, including multiple unicorns. We have more demand than we've been able to service. We're hiring on many fronts and it's time to go faster.Role DescriptionAs Customer Success lead, you'll work hand in hand with CEO at Kalos and be a force multiplier across our business.You'll be play a critical role in driving success for our customer success and GTM to scale our business faster. You'll work hand-in-hand with the CEO, owning key initiatives, unblocking bottlenecks, and ensuring alignment as we accelerate.This role is for a strategic, high-output operator who is just as comfortable diving into data as leading cross-functional meetings. If you're energized by scaling go-to-market teams, obsessed with execution, and love working with customers, this may be your next big thing.What You'll Do

• Enable Customer Success: Work directly with our customers and ensure they succeed. Help customers to be onboarded quickly, achieve their goals, and love everything about Kalos. Help monitor and improve customer retention, satisfaction, and analyze customer feedback to identify improvements.
• Product Strategy: Help us learn from customer feedback and deliver feedback to our engineering team to guide company strategy & prioritization. Help us lay out systematic ways to track and drive progress.Qualifications
  • Experience: 2-6 years in a fast-paced, high-growth environment, ideally in roles related to consulting, growth, or customer success.
  • Skillset: Strong analytical skills with a data-driven mindset. Exceptional project management and organizational abilities.
  • Execution-Focused: You thrive on moving fast, taking ownership, and delivering results that drive revenue and growth.
  • Collaborative: You have experience working cross-functionally and influencing others to achieve shared goals.
  • Adaptability: Comfortable navigating ambiguity and tackling a variety of challenges.LocationRemote in US or in person in San Francisco.
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Keywords: Kalos, San Francisco , Customer Success, Other , San Francisco, California