Product Support Specialist San Francisco

Company: Comulate
Location: San Francisco
Posted on: March 25, 2025

Job Description:

At , we're transforming the insurance back office with AI. Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hundreds of billions of dollars spent on manual insurance operations.Our , announced in early 2025, led by BOND & Workday, comes on the heels of record growth and accelerating expansion plans.Why you should consider joining

• Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these revenue milestones.
• Strong product market fit revealed in growth and through customer love, with users describing the platform as "the best thing since sliced bread" and "life-changing".
• Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow operations, providing the best of both worlds: outsized employee ownership and low company risk.
• We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers.
• We're in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry.About the roleTo support our rapidly growing customer base and business, we're hiring a product and business operations specialist to directly support the success of our growing customer base and the company's smooth day-to-day operations.What you'll do
  • Provide exceptional support to customers via Zoom and email, owning troubleshooting, analysis of issues, and communication through resolution.
  • Create and contribute to high-quality reusable self-serve training and troubleshooting materials, including videos, interactive lessons, and written documentation.
  • Help bring the voice of the customer to our product by cataloging and organizing customer feedback, enabling improvements to be quickly actioned on by product/engineering.
  • Support successful implementations working alongside dedicated customer success leads.Who you are
    • You have 2+ years of support experience at a B2B SaaS company building a technically complex product.
    • You have partnered directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, and support.
    • You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity.
    • You are high horsepower, enabling you to execute at high velocity and high quality, and strive for achieving the most we can do instead of what we simply can do.
    • You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them.
    • You have natural agency and don't wait around for work to be assigned or support requests to arrive. You consider how to be proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you're solving the right one at any given moment.
    • You're ambitious and excited to maximize company and customer impact, especially if it means broadening the hats you'll wear over time (there's a lot to do!).Our team & philosophyWe're backed by , , , and , as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more.Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we're fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company.We're hiring predominantly in San Francisco, as we believe in-person collaboration is strategically important for a company at our stage - both for velocity and company culture.Benefits
      • Competitive base salary and generous equity.
      • Generous medical, dental, and vision benefits.
      • 401K plan enrollment.
      • Flexible time-off policy.
      • Lunch & dinner every day.
      • Paid parental leave.
      • Company outings and offsites.
      • (and more benefits as we grow!).Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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Keywords: Comulate, San Francisco , Product Support Specialist San Francisco, Other , San Francisco, California