Game Facilitator (Store Associate)

Company: Activate
Location: San Francisco
Posted on: April 5, 2025

Job Description:

#Enter the GameActivate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.To learn more about us, click and follow us on and @activategames.The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual's ability to thrive in a fast-paced work environment and confidence in social situations. There are part-time and full-time positions available at our NEW Stonestown Galleria store located at 3251 20th Avenue, San Francisco.The Duties and Responsibilities:Game Facilitation

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participate with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handle any malfunctions with support of the Team Leads
• Maintain a clean and comfortable work environmentCheck-In Facilitation
  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check-in process
  • Handle cash, debit, credit, or gift card transactions with customers
  • Issue receipts and wristbands
  • Answer customer inquiries and involve a Team Lead if the answer is not sufficientMaintenance and Inventory
    • Clean facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
    • Paint around the main facility as needed
    • Aid Team Lead in checking inventory of merchandise
    • Reset and disinfect wristbands
    • Clean and disinfect available lockers and lounge
    • Notify Team Leads immediately of game failures or malfunctions
    • Touch up equipment; glue props, and other unskilled tasksThe Qualifications:
      • 1 year of customer service experience is considered an asset
      • Must be flexible and available to work evenings, weekends, and holidays
      • Strong communication skills, multi-tasking, and time management skills
      • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
      • Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)Working Environment:
        • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
        • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
        • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
        • Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursThe Perks:
          • Competitive wage
          • Opportunities for advancement
          • Casual dress
          • Fun and dynamic work environment
          • On-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact , which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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Keywords: Activate, San Francisco , Game Facilitator (Store Associate), Other , San Francisco, California