Customer Engineer

Company: Inscribe
Location: San Francisco
Posted on: March 25, 2025

Job Description:

About InscribeAt Inscribe, we're on a mission to enable instant trust in financial services by building an AI workforce for risk teams. We pioneered AI Document Fraud detection, creating the category and leading the market. We're now at the forefront of building AI agents to support fraud and compliance teams with manual investigations and KYB checks.Founded in 2017, Inscribe is trusted by leading banks and fintechs, including Coinbase, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA.The OpportunityWe are on the search for our first ever Customer Engineer to act as the bridge between our customers and our engineering team. You'll be shipping feature improvements daily to production, helping our customers integrate our API, troubleshooting technical issues, and driving product adoption. If you have an engineering-first background and are a self-starter passionate about fraud prevention, APIs and helping banks succeed, this role is for you!Responsibilities

• Developing engineering solutions to address customer pain points.
• Diagnose and troubleshoot customer issues, handling on-call requests, collaborating with internal engineers to resolve technical roadblocks.
• Lead technical integrations of our API with banks and financial institutions, working closely with their engineering teams and our internal CS team.
• Advocate for customers, translating their needs into product improvements and new features.
• Complete security questionnaires and help customers through the procurement process.
• Develop demo documents, technical documentation, customer-facing guides, SDKs and internal enablement to streamline API adoption.
• Work cross-functionally with CS/Sales, Marketing, Product and Engineering to improve customer experience and retention.About You
  • Must have experience with programming/scripting (Python, JavaScript or similar) to ship high quality code to production, and support integrations.
  • Strong understanding of APIs, web services (REST), and cloud infrastructure (AWS).
  • Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
  • Familiarity with authentication and security standards (OAuth, JWT, TLS, encryption).
  • Passion for helping customers and improving financial security.
  • Experience in customer-facing technical roles (Customer Engineering, Solutions Engineering or Developer Support) is a plus but not required.
  • Knowledge of fraud detection, compliance (KYC/AML) or credit risk in banking/fintech is a plus.Interview Process
  • Initial Screen with the Hiring Manager to share your experience (45 minutes)
  • Meet our Co-Founder (CTO) to further discuss the role, Inscribe's vision and align on values (45 minutes)
  • Check In Call with the Head of People to understand your motivations and expectations (30 minutes)
  • Take Home Technical Exercise followed by a live discussion with 2-3 cross-functional team members to assess your technical and customer-facing ability (1 hour)
  • Final candidates will have the chance to meet with our CEO to answer any lingering questions about the opportunity (30 minutes)BenefitsAt Inscribe, we are building a company and culture where everyone can produce their best work. Here are a few of our awesome benefits:
    • Competitive salary and meaningful equity
    • Comprehensive healthcare
    • Unlimited vacation policy
    • 401(k) and pension plans
    • Complete work setup
    • Wellness stipendInscribe provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type with regards to race, color, religion or religious belief, ethnic or national origin, nationality, sex, genetics, gender, gender identity, sexual orientation, disability, age, military or veteran status, disability status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy.
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Keywords: Inscribe, San Francisco , Customer Engineer, Engineering , San Francisco, California