Product Policy Manager - Penalty Systems

Company: OpenAI
Location: San Francisco
Posted on: February 10, 2025

Job Description:

Product Policy Manager - Penalty SystemsThe Product Policy team is responsible for the development, implementation, enforcement, and communication of the policies that govern the use of OpenAI's services, including ChatGPT, GPTs, the GPT store, Sora, and the OpenAI API. As a member of this team, you will be instrumental in developing policy approaches to best enable both innovative and responsible use of AI so that our groundbreaking technologies are truly used to benefit all people.About the RoleAs an early member of the Product Policy team, you will help develop the policy enforcement system governing the use of OpenAI's products. You will leverage an understanding of AI technology, consumer and developer products, as well as the policy landscape to help ensure OpenAI's products benefit all of humanity.We're looking for people with experience developing penalty or strike systems for other tech platforms. Ideally, they will have worked on AI and have supported policies and their enforcement on both first-party products like ChatGPT and on developer platforms. They will need to bring principled thinking regarding expression, safety, user education, transparency, process fairness, and other equities and seek ways to inform our policies with data. As OpenAI continues to grow, this role must quickly and effectively align diverse teams and stakeholders. Experience driving alignment across diverse functions will be essential. Ideal candidates will be comfortable with a high degree of ambiguity.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:

• In partnership with integrity and ops teams, develop the policy enforcement system across OpenAI's products, including ChatGPT and the API platform.
• Identify opportunities to leverage data to inform our approach and ensure penalties are effective and targeted.
• Collaborate cross-functionally with teams throughout the company, including legal, integrity, ops, safety, communications, and others.
• Develop clear, principled thinking on education, transparency, remediation, proportionality, and other key elements of a penalty system.You might thrive in this role if you:
• Have worked 8+ years in a policy role at a tech company, ideally working on the design and refinement of a penalty system.
• Have experience with generative AI products and an understanding of their novel capabilities, risks, and policy considerations.
• Possess excellent communication skills with demonstrated ability to communicate with product managers, engineers, researchers, and executives alike.
• Are comfortable with ambiguity and enjoy going 0 to 1.
• Are a creative thinker with an eye for opportunities to leverage data to inform policies.You could be an especially great fit if you have:
• Experience working on enforcement systems for both 1P products like ChatGPT and on developer platforms or other 3P surfaces and will have clear thinking on how policy approaches should adapt for each type of offering.
• Provided policy support for compliance strategies for the Digital Services Act, UK Online Safety Act, and other relevant regulations.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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Keywords: OpenAI, San Francisco , Product Policy Manager - Penalty Systems, Executive , San Francisco, California