Manager, Policy

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: February 11, 2025

Job Description:

WhatnotWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.The Policy team at Whatnot develops guidelines to ensure a safe and trustworthy buying and selling experience. We're hiring a data-driven Policy Strategy and Operations Manager to support and develop rules that instill trust in our platform.You will support the policy strategy for Whatnot, establishing comprehensive listening systems to identify emerging trends, prioritize areas of focus, and evaluate the efficacy of existing policies:

• Identify and collect relevant data to inform policy gaps and problem areas and decide when revisions and overhauls are needed.
• Implement accurate and effective policy together with the product and operations teams.
• Resolve complex policy escalations with a high degree of autonomy.
• Partner with cross-functional teams to develop new policies and enforcement criteria and bring them to market.Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.As our Policy Strategy and Operations Manager, you should have 5+ years of experience in a policy, strategy, or business operations role, plus:
• Strong analytical abilities and problem-solving skills.
• Demonstrated ability to solve problems using data and process improvement. Experience with SQL and dashboard experience is required.
• Proven ability to solve problems using data and drive process improvement.
• A self-starter who can prioritize in challenging situations and balance between two-sided community needs and business and seller priorities.
• Excellent oral and written communication skills with the ability to translate complex challenges into clear, concise language.
• Comfortable working on a small team in a fast-paced, ambiguous environment, willing to flex on roles and projects where needed.
• Strong project management skills, including planning, prioritizing, and execution.For Full-Time (Salary) US-based applicants: $160,000/year to $190,000/year + benefits + equity.The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work.Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *LinkedIn ProfileWebsiteHow did you hear about this job? *Are you legally authorized to work in the United States? * Select...Will you now or in the future require visa sponsorship to work in the United States? * Select...At the time of hire, will you be located within 150 miles of one of our hubs? If so, please select which location. If not, please select "N/A" and input your city and state/province in the field below. * Select...Please list the city and state/province you are located in today. *
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Keywords: Tbwa Chiat/Day Inc, San Francisco , Manager, Policy, Executive , San Francisco, California