Senior Principal Customer Success Manager

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: February 11, 2025

Job Description:

Senior Principal Customer Success ManagerAbout CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.About the team/roleAs an Enterprise Senior Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer's leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.What you'll do

• Drive Customer Success: Develop a deep understanding of Checkr's products and strategically apply them to customer programs, ensuring alignment with their goals and driving positive business outcomes.
• Proactive Engagement and Planning: Lead a regular engagement cadence with customers and provide thought leadership and planning to optimize their use of Checkr's products and maximize their success.
• Build Trusted Partnerships: Cultivate strong, trust-based relationships with customers at all levels, acting as a strategic advisor and advocate for their needs.
• Champion the Voice of the Customer: Gather and synthesize customer feedback, effectively communicating it to internal teams (Product, Engineering, etc.) to drive product improvements and innovation.
• Facilitate Internal Collaboration: Collaborate seamlessly with internal stakeholders (Sales, Support, Engineering, Product, and Executives) to ensure customer goals are met, provide visibility into customer health, and escalate issues as needed.
• Support Account Growth: Partner with Account Management to identify and assist with expansion opportunities that arise naturally from strong customer relationships and successful product implementation.What you bring
  • 8-10 years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients.
  • Skilled at navigating organizations to maintain and expand relationships at all levels.
  • Strong written and verbal communication skills, capable of simplifying complex topics.
  • Bias toward action and ability to extend influence to drive action without direct authority.
  • Experience in a B2B software technology company. HR tech industry experience is a plus.
  • Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker.
  • Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings.What you'll get
    • A fast-paced and collaborative environment
    • Learning and development allowance
    • Competitive compensation and opportunity for advancement
    • 100% medical, dental, and vision coverage
    • Up to $25K reimbursement for fertility, adoption, and parental planning services
    • Flexible PTO policy
    • Monthly wellness stipend, home office stipendAt Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week.Equal Employment Opportunities at CheckrCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
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Keywords: Tbwa Chiat/Day Inc, San Francisco , Senior Principal Customer Success Manager, Executive , San Francisco, California