Senior Product Operations Manager, Google Customer Solutions

Company: Google
Location: San Francisco
Posted on: February 22, 2025

Job Description:

Senior Product Operations Manager, Google Customer Solutionscorporate_fare Google place San Francisco, CA, USA ; Mountain View, CA, USA ; +2 moreApplyinfo_outlineinfo_outline X Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA.Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
• 6 years of experience working with systems design and product design.
• 6 years of experience in product or program management.Preferred qualifications:
  • Master's degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
  • Excellent problem solving and analytical skills, with the ability to define problems and identify potential solutions.
  • Excellent project management, relationship management, and change management skills.
  • Ability to communicate to both technical and business stakeholders and users and interact at all levels of the organization.
  • Ability to work in a changing environment.About the jobIn this role, you will partner with the Regional Strategy and Operations Leads to understand user issues, form business requirements, and prioritize solutions to influence the direction of product development.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs). As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.The US base salary range for this full-time position is $141,000-$209,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities
    • Gather impactful product insights through knowledge of the user, workflows, sales and marketing processes, and the strategic initiatives of the business.
    • Identify gaps in current tools and infrastructure, prioritizing and crafting business cases to validate the importance of new feature requests.
    • Articulate Business requirements to Product Management and Engineering teams and influence quarterly/annual plans to address them.
    • Partner with senior leadership and cross-functional stakeholders to understand and prioritize business and product needs, build consensus, and communicate those needs.
    • Develop a launch plan, identify risks, update stakeholders along the way, and manage new product/feature launches.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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Keywords: Google, San Francisco , Senior Product Operations Manager, Google Customer Solutions, Executive , San Francisco, California