Senior Field Service Specialist

Company: Waters Corporation
Location: San Francisco
Posted on: March 20, 2025

Job Description:

OverviewWaters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renowned Field Services Organization in the San Francisco Bay area.Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all timesQualificationsEducation:
  • BS/BA in Chemistry or Biology, engineering or other science related field is desired; will also consider applications with equivalent experience, training and educationExperience:
    • 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
    • Overnight travel as required including international travel for trainingSkills:
      • Must possess a strong customer focus
      • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
      • Personal sense of integrity
      • Effective time management skills
      • System level approach to problem solving
      • Analytical mindset with a strong drive to resolve open issues
      • Excellent verbal and written communication skillsThe general base pay for this position ranges from $79,000 year to $105,500 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving
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Keywords: Waters Corporation, San Francisco , Senior Field Service Specialist, IT / Software / Systems , San Francisco, California