Field Services Engineer

Company: Impact Networking
Location: San Francisco
Posted on: March 29, 2025

Job Description:

Impact is hiring a Field Services Engineer for our Nationally ranked Best and Brightest Workplace!Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support - with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900+ experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 27% annual growth rate, and championed a vibrant, employee-focused culture.OverviewThe Field Services Engineer (FSE) plays a critical role in ensuring Impact Networking's clients receive top-tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact's high standards. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations. This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience.Responsibilities

• Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering.
• Support client technical activities, primarily at the client's location (onsite), with all work assigned, reviewed, and approved by the designated Field Services Manager.
• Implement core MIT networking, server, and computer technologies, including setup and troubleshooting of Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services.
• Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans.
• Work with clients' line of business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues.
• Provide efficient field support services, working with third-party vendors and other divisions within Impact Networking Technology.
• Document issues and onsite labor performed within Impact's ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers.
• Maintain relationships with vendor contacts beneficial to the company.
• Adhere to standards for documenting customer network status and activities.Things We Are Looking For
  • Minimum of 3 years of relevant experience in IT field services.
  • MSP experience preferred.
  • Demonstrated experience preferred in ITIL and Service Management.
  • Strong verbal and written communication skills and a customer-service focus.
  • Education/Certifications: Valid driver's license and proof of insurance, Microsoft Fundamentals certification, and relevant certifications such as CompTIA Network+, A+, Security+, ITF+, Microsoft 365 Certified: Fundamentals.Why Join Us?Our purpose is people. We empower them to innovate, grow, and succeed. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
    • Innovation: We embrace change because innovation lives outside the comfort zone.
    • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
    • Honesty: We are fiercely transparent and consistently honest.
    • Fun: We fuel work with fun, knowing life's too short for boring.
    • Low Ego: We champion ideas over titles, because brilliance knows no rank.
    • One Team: We win as a team, we lose as a team, we are one team.Benefits
      • Expected salary range of $65,000-$75,000
      • 15 days of PTO plus 12+ paid holidays
      • Flexible Sick Day Policy
      • Paid Parental Leave
      • Comprehensive Health, Disability Life, Dental and Vision Plans
      • 401(K) discretionary match & retirement plans
      • Continued education reimbursement
      • On-going training & development opportunitiesJoin us at Impact, where your ideas matter, your growth is supported, and your work creates real change.
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Keywords: Impact Networking, San Francisco , Field Services Engineer, IT / Software / Systems , San Francisco, California