Implementation Specialist, Claude for Enterprise

Company: Anthropic
Location: San Francisco
Posted on: February 15, 2025

Job Description:

About the roleWe are seeking a driven and technically savvy Implementation Specialist to join our growing team. In this role, you will be instrumental in driving the successful rollout and early adoption of Claude for Enterprise among our customers. You will work closely with cross-functional teams to ensure smooth deployments, provide technical guidance, and foster strong relationships with our enterprise clients.Responsibilities:

• Lead the end-to-end implementation process for Claude for Enterprise, from kick-off to successful deployment, with a focus on time-to-value for our customers
• Develop and execute change management strategies to drive user adoption and maximize the value of Claude for Enterprise within customer organizations
• Provide technical and product guidance, addressing customer questions and recommending best use cases
• Collaborate with customers to set impactful, measurable success metrics for their Claude for Enterprise implementation
• Manage project timelines, milestones, and stakeholder expectations throughout the deployment process
• Conduct group training sessions and facilitate interactive enablement workshops with customers' Learning & Development (L&D) departments
• Monitor usage and share insights with customers to drive continuous improvement and adoption
• Serve as a liaison between Anthropic's product team and customers, capturing feedback and communicating product updates
• Collaborate with Sales, Customer Success, and other internal teams to ensure smooth handoffs and consistent customer experiencesYou may be a good fit if you have:
  • 3-5 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software
  • Strong project management skills with a track record of successfully managing complex, cross-functional projects
  • Exceptional communication and presentation skills, with the ability to engage stakeholders at all levels of an organization
  • Ability to quickly learn and articulate complex product features and use cases
  • Experience with change management methodologies and best practices
  • An adaptable, growth mindset, thriving in a fast-paced, evolving environmentStrong candidates may also have:
    • Experience with AI, machine learning, or natural language processing technologies
    • Familiarity with enterprise IT environments and integration challenges
    • Proficiency in data analysis and have experience with creating and interpreting adoption metrics
    • Knowledge of cybersecurity and data privacy best practicesDeadline to apply: None. Applications will be reviewed on a rolling basis.
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Keywords: Anthropic, San Francisco , Implementation Specialist, Claude for Enterprise, Other , San Francisco, California