New Market Expansion Associate

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: March 22, 2025

Job Description:

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. We are transforming the healthcare experience for low-income families through cutting-edge technology and operations. Abby Care is a leading provider of home health services, dedicated to delivering compassionate, patient-centered care to families and individuals in the comfort of their homes.What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in-class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.The RoleWe're looking for an experienced and driven individual to join us as a New Market Expansion Associate. You will report to the Head of Expansion. This is a full-time on-site opportunity based in San Francisco, CA with the expectation to travel to new markets 40% of the time. In this role, you'll build and implement our expansion playbook and execute unparalleled processes to help launch and shape our growth roadmap.Key Responsibilities:
  • Execute the vision of the Expansion function end-to-end. You'll help define strategy for expansion, set northstar KPIs, build scalable processes, and drive mission-crucial initiatives to bring our program to new geographies and to thousands of new families.
  • Craft growth processes for scale and constantly experiment. You're relentless about operational excellence. You'll help take our operations team to new heights through constantly refining processes, designing systems, and constructing playbooks that will scale with exponential growth.
  • Build for Scale and Flexibility. We have grown exceptionally fast and expect that growth to continue to accelerate. You'll collaborate closely with leaders to best balance optimal patient experience with varying regulatory requirements that will support hypergrowth.
  • Partner with operations, clinical, and product teams across the company. You'll be a critical voice for shaping our roadmap to further our mission.The Requirements:
    • At least 3 years of operational or strategy experience. You've worked in consulting, banking, private equity, or in fast-paced operations of a startup or larger company.
      • Bonus points if you worked in healthcare or similar industries.
      • Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground.
      • Experience building and structuring operations teams on-the-ground. You're a stellar project manager, recruiter, and leader when it comes to running a high-velocity operations function.
      • Experience with setting strategic direction. You'll understand the company's mission, influence strategic objectives, and execute toward measurable goals.
      • Experience in business analytics and metrics. You're data-driven and use that to inform your decisions.Who We're Looking ForThis role would be a fit for you if you have the following:Pride in being the jack-of-all trades.
        • You know that being a jack-of-all trades is a superpower.
        • You view your role as creating impact for the world at scale.
        • You're optimistic about transforming outdated industries.Operational execution and leadership.
          • Your strength lies in strategic thinking coupled with speed for execution.
          • You can approach challenges with fresh eyes and from multiple perspectives.
          • You can create scalable processes and implement improvements.Team-player and beginner's mindset.
            • You thrive in a team and are curious about how operational decisions impact other teams.
            • You are excited to be exposed to multiple company functions.
            • You have a low ego and are willing to learn from mistakes.Compassion for families.
              • You are relentless about putting our families first.
              • You view user empathy as a core skill set.Force of nature.
                • You take extreme ownership of tasks and problems.
                • You can drive critical goals under ambiguity and constraints.
                • You've demonstrated initiative throughout your career and life.Our Value Prop to You
                  • Compensation with sign-on bonus, annual bonus plan, company equity, and benefits. The base salary range for this role is between $90,000 to $100,000, determined by the candidate's experience and qualifications.
                  • Create life-changing impact for millions. The work you do will significantly impact millions of lives.
                  • Environment for growth and learning. You will have the opportunity to build the next category-defining company with a tight-knit team.
                  • An energizing, compassionate team. Our team cares deeply about each other and strives to elevate one another.
                  • Supporting your wellbeing. We provide competitive medical, vision, dental, 401K, and life insurance plans, along with unlimited paid-time-off (PTO), 10 paid holidays, and paid parental leave.Apply for this job* indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *Phone *Resume/CV *LinkedIn Profile *Are you able to work 5 days a week onsite in our San Francisco, CA office? * Select...Are you willing to travel at least 40% of the time to new markets in the US? * Select...
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Keywords: Tbwa Chiat/Day Inc, San Francisco , New Market Expansion Associate, Other , San Francisco, California