Sr. Delivery Consultant
Company: IBM Computing
Location: San Francisco
Posted on: February 18, 2025
Job Description:
IntroductionAs an organization, IBM Apptio has a very strong
culture; it is open, transparent, and very customer focused.
Leaders in the organization consistently showcase the following key
attributes and look to build teams that embrace these qualities
every day:
- Growth Mindset
- Dealing with ambiguity and change
- Take ownership and has accountability
- Customer-focused
- Foster an inclusive environmentThis role is working on the
Apptio Target Process product. We are developing a platform to
support companies across the world in managing their work and
processes. The product, sales, and implementation cycle consist of
several stages:
- Presales: product demonstrations, proof-of-concept initiation
and solution design, webinars and conferences, work with
partners.
- Implementation: process mapping, solution design and
implementation, proof-of-concept support.
- Training: train the trainers, hands-on workshops, preparation
for the end-users rollout, Q/A sessions.
- Customer Success: customer support, health checks, new
solutions implementation.Your role and responsibilities
- Apply knowledge of business processes and agile frameworks to
help customers refine their work models and ways of working.
- Employ technical expertise to design and configure
Targetprocess solutions according to the desired company
process.
- Use communication and coaching skills to help users become
familiar with the tool, ensure a great experience working with the
software, and make sure they benefit from Targetprocess from day
one.
- Work closely with the pre-sales, training, and support teams,
as well as participate in product improvements discussions with the
development teams. Implementation can take place online or on-site,
depending on customer preferences and global conditions.
- Ensure that each client's solution is correctly structured,
implemented, and deployed.
- Initiate Implementation: Once the pre-sales team has
successfully closed the deal or a new proof-of-concept has been
initiated, the Implementation Specialist is responsible for acting
as the primary point of contact for the new customer or prospect
and initiating the implementation process as quickly as
possible.
- Discover Customer Needs and Goals: While receiving a lot of
information from the pre-sales team, the implementation specialist
delves deeply into the requirements, needs, and desires of the
client, collects all the missing information, performs the final
mapping of the process and structure, identifies the client's
priorities, and determines the implementation success
criteria.
- Configure Targetprocess Solutions: Once the customer's primary
goals are identified, the Implementation Specialist will use this
information to create a custom TargetProcess solution, that is,
customize the tool according to the customer's needs. Building a
solution involves the following activities:
- Install solutions from templates and adapt them.
- Create custom views, reports, and dashboards.
- Configure process parameters and settings.
- Create custom automation rules and metrics.
- Import customer data.
- Set up integrations with external tools (Jira, Azure DevOps,
etc.).Required technical and professional expertise
- 5 years of experience in leading customer-facing
implementations/onboarding for a SaaS product.
- Detail and results-oriented approach to meet customers' needs
and ensure a successful implementation.
- Ability to solve complex technical problems and skilled in
customer interaction.
- Scaled agile frameworks knowledge and experience.
- Ability to professionally advise on best practices and
approaches described in scaled agile frameworks (primarily SAFe,
additionally LeSS, DoD, Scrum of Scrums, etc.).
- Experience of working as an agile coach is a huge
advantage.
- Comprehensive technical capabilities.
- Ability to work on a highly configurable platform.
- Capable of learning how to write basic filters, automation
rules, and calculation formulas, understand data models, and read
simple JavaScript code in no time.
- Experience of working as a developer or tester is a significant
advantage.
- Excellent presentation and coaching skills.
- Deliver training and workshops.
- Excellent communication skills.
- Implementation experience is highly appreciated.
- Troubleshooting: solve complex process issues.
- Ability to identify root causes of problems, communicate
information effectively to support and development teams, and find
solutions is a valuable skill.
- Ability to multitask.
#J-18808-Ljbffr
Keywords: IBM Computing, San Francisco , Sr. Delivery Consultant, Professions , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...