Flat Rate Service Technician

Company: Shelby American, Inc.
Location: San Francisco
Posted on: March 27, 2025

Job Description:

DescriptionVeterans encouraged to applyThe Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.Responsibilities:

• Diagnosis and Repair:
• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Customer Service:
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Technical Skills and Knowledge:
• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.
• Additional Responsibilities:
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.
• Other duties as assigned.Qualifications:
  • Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Education: High school diploma or equivalent.
  • Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience.
  • Completion of an automotive technician training program or equivalent experience preferred.
  • Certifications: Valid driver's license with a clean driving record.
  • Automotive Service Excellence (ASE) certifications is a strong plus.
  • Skills:
  • Strong understanding of automotive systems, diagnostics, and repair procedures.
  • Excellent problem-solving and critical thinking skills.
  • Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
  • Good communication and interpersonal skills to interact effectively with customers.
  • Ability to work independently and as part of a team in a fast-paced environment.Benefits of Working at Swickard:
    • Career Path: Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
    • Open Service Appointment Schedule: Customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
    • Progressive pay plans: As your tenure increases and you complete more certifications, we'll pay you more!
    • Paid manufacturer training: We'll pay to help you gain new certifications and advance your career with some premier manufacturers.
    • Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package.
    • We are an Equal Opportunity Employer and value diversity and inclusion at our company.About Us:
      • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
      • We're a hospitality company that happens to sell cars, parts, and service.
      • We are a team. Everyone plays a role in our success.
      • Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
      • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
      • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
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Keywords: Shelby American, Inc., San Francisco , Flat Rate Service Technician, Engineering , San Francisco, California