Assistant Front Office Manager

Company: Omni Hotels & Resorts
Location: San Francisco
Posted on: March 18, 2025

Job Description:

OverviewThe new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys; it's the new social hub for great food, fun, and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.Job DescriptionThe Omni Frisco Hotel is more than just the official hotel of the Dallas Cowboys; it's the new social hub for great food, fun, and nightlife.Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis, especially the communication with Night Audit each evening/morning.
• Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete daily credit check.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of the company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.Qualifications
  • Previous luxury hotel experience is required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Four-year college degree, preferably in the hospitality industry.
  • Knowledge of Property Management Systems and related computer programs.
  • Strong knowledge of Microsoft Office Software.
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Keywords: Omni Hotels & Resorts, San Francisco , Assistant Front Office Manager, Executive , San Francisco, California