Relationship Manager, Commercial

Company: Intercom
Location: San Francisco
Posted on: March 27, 2025

Job Description:

What's the opportunity?As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting.At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.What will I be doing?

• Build relationships with Intercom's small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth
• Engage in team development and mentoringWhat skills do I need?
  • 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth)
  • 1+ years selling SaaS products
  • Experience managing procurement processes
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communicator
  • Comfortable and energized operating and problem-solving in a fast-moving organization
  • Exhibits a growth mindset, intellectual curiosity, and ambition
  • Ability to build and maintain deep client relationships across levels in complex organizations
  • Demonstrable history of leadership, with both immediate and cross-functional teammatesBenefitsWe are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
    • Competitive salary and meaningful equity
    • Comprehensive medical, dental, and vision coverage
    • Regular compensation reviews - great work is rewarded!
    • Flexible paid time off policy
    • Paid Parental Leave Program
    • 401k plan & match
    • In-office bicycle storage
    • Fun events for Intercomrades, friends, and family!Proof of eligibility to work in the United States is required.The OTE salary range for candidates within the San Francisco Bay Area is $151,700 - $176,300. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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Keywords: Intercom, San Francisco , Relationship Manager, Commercial, Executive , San Francisco, California